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View Full Version : IKernel.exe crash



brantolio
08-21-2003, 01:07 PM
My install is getting the "error report to Microsoft" dialog alot on Windows XP boxes after our installer finishes. I have installed all the latest XP patches including 814995. I also have admin privelages on these machines. It doesn't seem to crash on Win98, ME or 2000. I have IS version 6.31.100.1190. I would be very happy with any help or suggestions anyone might have.

Specifics:
Our installer installs our app and support files to a PPC device via ActiveSync and some custom copy functions I wrote. After the install is finished the user is taken to a support web page and a "send error report to Microsoft" dialog box appears (not everytime). Everything gets installed to the device properly evertime. If I stub out my custom copy functions it can still get the error. If I change the Delay amount below it effects the frequency of these crashes but doesn't ever eliminate them.

Here are some code snippets of OnUIAfter(), EndSetup() and InstallFiles():

OnUIAfter()
...
SetStatusWindow (90, "Text here...");
InstallFiles(gSelectedFiles);
Delay(2);
SetStatusWindow (100, "Finished Text...");
Delay(3);
EndSetup();
Disable(DIALOGCACHE);
LaunchApp ("explorer", @LAUNCH_URL_DEFAULT);
...

EndSetup()
...
unloads a support dll
...

InstallFiles()
...
Call support dll that copies support files directly to PPC device

nResult = LaunchAppAndWait(gszCEAppMgr, szIniFile, WAIT);
Delay(2);
....