View Full Version : Installshield setups hang under XP

03-20-2003, 09:16 AM
I have a very strange problem. I have a number of
Installshield setup routines that hang when I try to run
them under Windows XP. They all seem to be setup.exe's
produced by one of the Installshield products. One
setup.exe is V for a product called FormFlow
Filler. A second is version for Acrobat Reader
5. A third is version for a product called
QVTTerm. The setup.exe files for FormFlow Filler and
QVTTerm are 16 bit, the setup.exe for Acrobat Reader is
32 bit. The behavior is simply that when I try to run
one of these setup routines, it hangs in memory and stays
there. No error message, nothing in the event log. (The
16 bit files hang under wowexec). I did discover that
these setup.exe files run fine when I start up in safe
mode. I have updated the video and NIC drivers. I have
installed SP1A. I have installed all of the critical and
driver updates that windows update says I need. I looked
on Installshield's site and did not find anything there.
Has anyone encountered this problem? Any suggestions for
further troubleshooting? Thanks!

03-24-2003, 02:35 PM
It sounds as if these installers are using InstallShield Professional 5.x and 3.x; you might have better luck posting your question to the Professional 5.x community: http://community.installshield.com/forumdisplay.php?s=&forumid=58.

(This is an InstallShield MultiPlatform forum.)