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jwormsley
01-06-2003, 04:06 PM
Uninstalled 2.11, fresh install of 4. I get this any time I try to run.

Exception ACCESS_VIOLATION (0xc0000005)
at address 0x6c374761 trying to read address 0x00000020.

File : C:\Program Files\InstallShield\Express\iside.exe
Version : 4.0.0.171
Exception : c0000005
Address : 6c374761
Access Type : read
Access Address : 00000020

Registers : EAX=00000000 CS=001b EIP=6c374761 EFLGS=00010246
: EBX=000804e1 SS=0023 ESP=0012ecc8 EBP=77e16a4c
: ECX=00000000 DS=0023 ESI=00000000 FS=0038
: EDX=00000001 ES=0023 EDI=0012ece8 GS=0000

Stack Trace : ffd88ce8 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000

Mike Marino
01-07-2003, 10:40 AM
Can you look to see if there is a file called ISIDE.log in the folder with iside.exe. It should be something like:

..\Program Files\InstallShield\Express\IsIde.log

And post the contents of the file here.

Thank you

jwormsley
01-07-2003, 11:24 AM
I have searched for this file and not found it. There are only two files in this directory, the iside.exe and the iside.ini file.

The iside.ini contains this, if it helps any.

[UIServices]
progid=ISExp.UIServices.1

Mike Marino
01-07-2003, 11:29 AM
What OS and version of Internet Explorer are you running?

jwormsley
01-07-2003, 11:36 AM
Win2K SP3
IE 6.0.2800.1106IS

Mike Marino
01-07-2003, 11:45 AM
Try running iside.exe with the "/verbose" command line, for example:

"..\Program Files\InstallShield\Express\iside.exe" /verbose

Then look for the iside.log file. Please post the contents of the file.

Thank you

jwormsley
01-07-2003, 11:53 AM
This didn't create an iside.log file, it created an iside.verbose file. The contents are as follows:

Initializing OLE libraries...
Enabling control container...
Perform product activation...
Enabling 3d controls...
Registering document templates...
Allocating splash screen...
Creating ini file reader...
Determining path to iside.ini...
Loading iside.ini...
Parsing iside.ini...
Creating UIServices object...
Getting iside registry path...
Loading the reosurce DLL...
Setting the reosurce handle...
Showing splash screen...
Initializing document...

Mike Marino
01-07-2003, 12:14 PM
Send your email address to:

michaelm@installshield.com

I want to send you a new iside.exe. It has extended logging information in it that may help me narrow down the problem.

jwormsley
01-09-2003, 03:58 PM
Just as an update, I got it to work by using the Win2K CD's repair facility. I used it to reset all system files back to pre-service pack versions, then reinstalled SP3 and everything worked fine.

Many thanks to Mike for his efforts in getting this to work. Thanks Mike!!!

Jeff.

Karsten
07-02-2003, 06:14 AM
I have the same Problem with exactly the same OS configuration but with Version 3.3.0.19 from Borland C++ Builder 6.0.

(Exception, iside.exe trying to read from address 0x00000000)

I know, that this Board is Version4 related, but the problem
looks quite similar.

I experienced the same problem on a completely fresh installation of Windows 2000/SP3 and as well on Windows XP.

When trying to run iside.exe with the /verbose option - no log file is created.

Is there any other solution than to reinstall SP3 and using the repair option ?

Regards,
Karsten