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Shawn Warren
12-02-2002, 12:06 PM
What are some reasons for the error "Update service is disabled"?

I get this error if I try to check for updates on a machine which has not yet been configured for internet access. Are there other situations?

Thanks!

Shawn Warren

Chris Woerner
12-02-2002, 12:11 PM
In a normal sequence of events, that error message only occurs when you are using an Update Service account that is no longer active.

Which Update Service APIs are you using to invoke the Update Service?

Shawn Warren
12-02-2002, 12:15 PM
This error occurs when launching a shortcut

"C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe" -dm{ED205C61-14B7-11D6-868F-000347127095}

Chris Woerner
12-02-2002, 02:37 PM
We confirmed the behavior you described. It is a bug. You should be seeing a different message.

Having said that, we recommend that you use different parameters for launching the ISUS from a short-cut. Use the following (with your product code). It will display the correct error message (no internet connection).

"C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe" -au{C4091E43-4FC0-11D5-8C6C-00104B9747FA}

Shawn Warren
12-02-2002, 02:40 PM
Will do. Thanks.