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briglass
10-25-2002, 12:31 PM
Hello,

We recently purchased InstallShield 3.5, but we received no serial number with our purchase.

We have version 3 also, but the serial number from version 3 did not work with version 3.5.

Any ideas? The retailer that sold us the software says they have no idea! :confused:

Thanks,
Brian ;)

TsungH
10-25-2002, 12:44 PM
He is the product consultant taking care of customers in Missouri, he might be able to help you with this issue.

Name: Marc Turim
Title: Product Consultant
Email: marcturim@installshield.com
Phone Number: 847-517-8735

Or you can find more information at this page (http://www.installshield.com/contact/)

dschur
10-25-2002, 10:56 PM
Brian,
Did you purchase from a reseller, named ASAP? Irregardless, PM me with who you purchased from, and when and I'll take care of it personally.

briglass
10-27-2002, 11:52 PM
Thanks for the reply.

We purchased from Software Plus in St. Louis, MO.

Contact me if you need more info.

Thank you VERY MUCH!

Brian Glass
Washington University - Dept. of Psychiatry

dschur
10-28-2002, 11:00 AM
Brian,

I sent you a private mesage with your InstallShield Express 3.5 serial number (it looks like you bought Express, not AdminStudio). There's no email, on file, hence the PM.

Let me know if you have any other problems with this issue.