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Thread: installer created by installshield returned error code 1638 - Another version of this

  1. #1
    Join Date
    Jul 2012
    Posts
    1

    installer created by installshield returned error code 1638 - Another version of this

    I'm experiencing annoying error message "Another version of this product is already installed. Installation of this version cannot continue. To configure or
    remove the existing version of this product, use Add/Remove Programs on the Control Panel" when I launch msi file with version number 2.7.1 after 2.7.0 was already installed on the machine. I'm expecting it provide me option of upgrade rather than "another version installed".

    However I don't have any problem when upgrading from version 2.6 to 2.7. Only the third field of version number doesn't work.

  2. #2
    Join Date
    Jan 2002
    Location
    Oakland, CA, USA
    Posts
    5,353
    You will want to familiarize yourself with Patching and Upgrades.
    Tsung-Huang Hsieh
    "A problem well stated is a problem half solved." --Charles F. Kettering

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