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Thread: ProductException: (error code = 601; message="JVM not found")

  1. #1
    Join Date
    Feb 2004
    Posts
    150

    Unhappy ProductException: (error code = 601; message="JVM not found")

    Has anyone else encountered the error, "ProductException: (error code = 601; message="JVM not found")"?

    I get it while using a Legacy Uninstall Action. Would anyone know how I can resolve this error.

    Here is a large excerpt of the debug output I was able to capture.

    Kicking on thread for silent legacy uninstaller
    Running silent uninstaller /home/bdshan/Legacy/install/_uninst/uninstall.bin
    With argurments: -silent
    With argurments: -is:log
    With argurments: /var/tmp/ismp024/5261235.tmp
    (May 3, 2006 2:10:33 PM), Setup.product.install, com.installshield.product.actions.UninstallerJVMResolution, dbg.jvm, searching for a JVM
    (May 3, 2006 2:10:33 PM), Setup.product.install, com.installshield.product.actions.UninstallerJVMResolution, dbg.jvm, attempting to use the current JVM
    (May 3, 2006 2:10:33 PM), Setup.product.install, com.installshield.product.actions.UninstallerJVMResolution, dbg.jvm, copying the current JVM
    (May 3, 2006 2:10:33 PM), Setup.product.install, com.installshield.wizard.platform.solaris.SolarisJVMServiceImpl, dbg.jvm, copying directory /var/tmp/istemp3600
    123140647/_bundledJRE_ to /home/bdshan/Legacy/install/_jvm
    (May 3, 2006 2:10:39 PM), Setup.product.install, com.installshield.product.actions.UninstallerJVMResolution, wrn, An error occurred attempting to copy the curre
    nt JVM: ServiceException: (error code = 2; message = "No such file or directory"; severity = 0)
    (May 3, 2006 2:10:39 PM), Setup.product.install, com.installshield.product.actions.UninstallerJVMResolution, dbg.jvm, installing the bundled JVM
    (May 3, 2006 2:10:41 PM), Setup.product.install, com.installshield.wizard.platform.solaris.SolarisJVMServiceImpl, dbg.jvm, installing JVM to /home/bdshan/Legacy
    /install/_jvm
    (May 3, 2006 2:10:54 PM), Setup.product.install, com.installshield.product.service.product.PureJavaProductServiceImpl$Installer, err, ProductException: (error c
    ode = 601; message="JVM not found")
    ProductException: (error code = 601; message="JVM not found")
    at com.installshield.product.actions.JVMResolution.install(Unknown Source)
    at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.checkUninstallerJVMResolution(Unknown Source)
    at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
    at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
    at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
    I added the Legacy Uninstall Action to the preinstall sequence as suggested by IS tech support since when running a upgrade installation on an installation that was IS X based it would create a new _uninst directory, _uninst2 after installing the product.

    Any guidance would be greatly appreciated.

  2. #2
    Join Date
    May 2006
    Posts
    11

    use the command line argument with uninstall.jar

    Hi,
    You might have change the jvm location after installing the application, but the uninstall jar is still pointed to the same location. but don worry, just invole uninstall.jar by passing java home. Do u need the exact command line

  3. #3
    Join Date
    May 2006
    Posts
    11

    use the command line argument with uninstall.jar

    The java home sould have one of the version which u gave in jvm resolution.

  4. #4
    Join Date
    Feb 2004
    Posts
    150
    I am not sure you understand the problem fully. The uninstall of the old product works via the Legacy Uninstall Action. But I believe that the error occurs when the new install is trying to create the uninstaller.

  5. #5
    Join Date
    May 2006
    Posts
    11
    At what tiem you got this error log, during installation or during uninstallaton. Your command line says that it's during uninstallation. The problem is that you havenot buldled the jvm for the uninstaller and you specified some jvm to search. And the uninstaller is not able to search for that jvm. You can do only one thing, install the version of the jvm which u have specified in the installer or try to search how u can provide the proper jvm location through command line. It's better for you that installed one of the jvm specified in the jvm resolution.

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