setup.exe not producing a log

[Dave Boyle]

Hi Folks,

I'm attempting to diagnose a problem that a customer is having with one of our products. The installer (Standard type produced using IS Developer 7.03) is blowing up with error 1608. In order to try and narrow down the possible causes I asked them to run the following command from a dos prompt:

setup.exe /Verbose"c:\logfile.log"

According to our customer there is definitely no log being produced.

The machine where the installer is falling over is running NT4.0 (sp6a) and IE5.5. Both the windows installer service and the InstallShield scripting engine have been installed without a problem.

Any help would be hugely appreciated!

Cheers,

Dave

[_doog_]

try this:
setup.exe /v"/l* c:\logfile.txt"

[lsmeteor]

I too am struggling with generating logs as the command line parameters are far too obcur and I couldn't locate any documentation on how to use them.

Maybe we should start a sticky thread or faq on how to log installations and updates.

As my installations are located on the network, the setup.exe is buried deep in sub-directories and the only way I was able to create a log was from the Start->Run prompt.

here is my attempt: http://community.installshield.com/s...hreadid=117121 that worked.

Cheers,
Laurent

[Dave Boyle]

Thanks guys for the help. Unfortunately, the customer referred to in my OP failed to get a log produced with the suggested commmand line options (although it works fine on my machine).

I'm beginning to suspect that the machine where the setup is failing has some fundamental problem regarding the Installer service or the InstallShield scripting engine (or both)...

Thanks again.

Dave

[lsmeteor]

On the MS web site, you can download the Windows Installer 2.0 Redistributable for Windows NT 4.0 and 2000.

Maybe you can include it in your installation, that should ensure to bring version of WI to the latest. I thought the files included in IS 7.04 were pretty much adequate. Just a thought.

Cheers,
Laurent