Painting problem when using hot keys

[paulraby]

When pressing the Alt key whilst running an InstallShield installer the dialogs gets really messed up and paint badly. This seems to overlay parts of the background image onto the label components.

Has anyone else seen this problem, and has anyone found a good solution?!

Paul

[paulraby]

This happens when pressing the Alt key.

Once the panel has become corrupt the only way to fix it is to go 'back/next' or force a repaint of the dialog by minimising and maximising it.

[paulraby]

From InstallShield support:

At this point of time, I am afraid that there is no hotfix available for this issue of wizard GUI getting corrupted at runtime on pressing alt key.

I understand the situation you are facing. However, since this issue has been submitted to the Development team as a bug work order, the Support Team is out of the picture. Please track the status of this issue with work order number # 1-ZSFPX in our future releases. Our Development team is investigating this issue. But at this moment, there is no estimated time frame for when this issue will be fixed.

Regards,

Venkatesan
Macrovision InstallShield Technical Support.

[Prince]

I would suggest you to launch the installer jar file using following command and check if it works:

java -Xms60m -Xmx120m -cp installer.jar run

Let me know the result.

[paulraby]

Unfortunately it makes no difference. Interesting that the problem only affects labels and not any other controls...